Privacy Policy

1. Introduction

Welcome to RunPe ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management platform, including our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, book events, or interact with our Platform, we may collect the following personal information:

• Account Information: Name, email address, phone number, password, and profile picture
• Identity Verification: Government-issued ID proof (type and document) for event verification purposes
• Physical Information: Height, weight, gender, date of birth, blood group, T-shirt size, and shoe size (for event participation requirements)
• Health Information: Allergies, medications, and medical notes (voluntarily provided for safety during events)
• Address Information: Country, nationality, state, city, street address, landmark, and postal code
• Payment Information: Payment details processed through our secure payment gateway (Razorpay)
• Emergency Contact: Emergency contact names and phone numbers
• Event-Specific Information: Custom form responses as required by event organizers

2.2 Information Collected Automatically

When you access our Platform, we automatically collect certain information:

• Device Information: Device type, operating system, browser type and version
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: General geographic location based on IP address (country, region, city)
• Session Information: IP address (hashed for privacy), session identifiers, and timestamps
• Referral Data: How you arrived at our Platform (referrer URL, traffic source, UTM parameters)

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Login: If you sign in using Google, we receive your Google account information (name, email, profile picture)
• Payment Processors: Transaction status and payment verification from Razorpay
• Event Organizers: Information shared by organizers regarding event participation

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Create and manage your user account
• Process event registrations and bookings
• Generate participation credentials (registration numbers, race bibs)
• Facilitate payment processing and refunds
• Provide customer support and respond to inquiries

3.2 Communication

• Send booking confirmations and event updates
• Deliver important service announcements
• Send promotional communications (with your consent)
• Notify you of changes to events or policies

3.3 Platform Improvement

• Analyze usage patterns to improve user experience
• Develop new features and services
• Conduct research and analytics
• Troubleshoot technical issues

3.4 Safety and Security

• Verify your identity for event participation
• Detect and prevent fraud or abuse
• Maintain platform security and integrity
• Comply with legal obligations

3.5 Analytics for Organizers

• Provide event organizers with anonymized analytics about event page views
• Help organizers understand traffic sources and visitor demographics
• Generate reports on booking trends and participant engagement

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Event Organizers

When you register for an event, we share relevant registration information with the event organizer, including:

• Your name, contact details, and registration information
• Custom form responses you provided during registration
• Health and emergency contact information (for safety purposes)
• Payment status (not payment card details)

4.2 With Service Providers

We engage trusted third-party service providers who assist us in operating our Platform:

• Payment Processors: Razorpay for secure payment processing
• Communication Services: Email, SMS, and WhatsApp providers for notifications
• Cloud Services: Data storage and hosting providers
• Analytics Services: Platform usage analysis (privacy-preserving)

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to:

• Comply with applicable laws and regulations
• Protect our rights, privacy, safety, or property
• Respond to claims against us
• Prevent fraud or other illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Booking Records: Retained for 7 years for legal and accounting purposes
• Communication Logs: Email and message logs retained for service quality and dispute resolution
• Activity Logs: Platform activity logs retained for 365 days
• Analytics Data: Aggregated and anonymized analytics retained indefinitely

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required for legal compliance.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmitted to and from our Platform is encrypted using SSL/TLS
• Password Security: Passwords are hashed using industry-standard bcrypt algorithm
• Access Controls: Strict access controls limit who can view your personal data
• Secure Payments: Payment processing is handled by PCI-DSS compliant processors
• Regular Audits: We conduct regular security assessments and updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access your personal information through your account dashboard. You may request a copy of your data in a portable format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your account and associated data. Note that some information may be retained for legal compliance.

7.4 Communication Preferences

You can manage your notification preferences through your account settings, including:

• Email notifications
• SMS notifications
• WhatsApp messages
• Marketing communications

7.5 Withdraw Consent

Where we process your data based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

8. Guest Accounts

Our Platform allows you to book events as a guest without creating a full account. Guest accounts:

• Are created with minimal information (typically just email)
• Can be converted to full accounts later
• Retain booking history for your reference
• Are subject to the same data protection measures as full accounts

9. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

For events that allow minor participants, registration must be completed by a parent or legal guardian who accepts responsibility for the minor's participation and data.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our Platform
• Updating the "Last Updated" date
• Sending email notification for material changes

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@runpe.com
• Address: [Your Company Address]

We aim to respond to all privacy-related inquiries within 30 days.

14. Grievance Officer

In accordance with applicable laws, we have appointed a Grievance Officer to address any complaints or concerns regarding data processing:

• Name: [Grievance Officer Name]
• Email: grievance@runpe.com